FAQ

HOW EXPERTS ARE CHOSEN ?

E-Esthetica Training is here to facilitate transmission of knowledge between plastic surgeons to make your patient’s life better. Some world known experts selected by an independent scientific committee have agreed to share their knowledge on specific field by inviting plastic surgeons in their usual work place to watch them performing procedures.

These experts have been selected by an independent scientific committee with prestigious plastic surgeons involved in educational program for many years.

HOW YOU CAN FIND YOUR TRAINING SESSIONS ?

First of all, you will use our search engine with 2 filters – subject and country

By entering your criteria into the search engine, E-Esthetica Training matches up offers and requests, and produces a list of proposals that correspond to available dates, along with training requirements.

You can access to the complete profile of your training session, including the content, by clicking on the title of the selected training session.

HOW TO BOOK A TRAINING SESSION ON E-ESTHETICA TRAINING ?

In order to book a training, the trainee shall fill in a training request form in the side bar and confirm that he is a medical resident or medical doctor.

Training sessions proposed on the website are valid up to the limit of places available as indicated in the training session descriptor. Any order will not be confirmed if the training session is sold out or if there are not enough places available.

All registrations may only be taken into account and confirmed by E-Esthetica Training following full payment by the trainee of amounts due for each registration.

The trainer of the training session holds the right to refuse access to one of his training. At that time, the trainer must inform E-Esthetica Training by e-mail of his refusal, which needs to be motivated, within 72 hours of the booking made by the trainee. The motivated answer from the trainer will be send to the trainee.

In the absence of refusal, the website will confirm by e-mail to the trainee that his registration is definitive and that he can attend the training.

In the event that the booking made by the trainee will be refused and therefore cancelled instead of confirmed, the trainee will be refunded in full in the next days, less the commission due to Paypal.

PRICES AND PAYMENT TERMS OF THE TRAINING SESSIONS

All training sessions presented on the website, shall be the subject of specific pricing freely set by the trainer and mentioned in the detailed description for the training sessions.

The price listed is given in Euros and does not include sustenance, accommodation or transportation fees which the trainee may incur for the training session. The price invoiced and payable in full by the trainee user will be the price indicated on the detailed training session form. Payment for the training session ordered by the trainee via the website is made by bank card and secure online payment by bank card is offered on the Website via Paypal, our financial partner.

CANCELLATION OF TRAINING SESSIONS

A/ For the trainee

Any cancellation has to be notified by the trainee to E-Esthetica Training by e-mail sent to: esthetica.rel@gmail.com  Upon reception of this e-mail, the website will confirm cancellation of the booking at the following financial rules:

If cancellation occurs fewer than 7 business days prior to the training session, no amount will be refunded to the Trainee.

If it occurs more than 7 business days prior to the start of the training, the amount paid will be refunded to the trainee, less penalty fee of 200 €

If it occurs more than 60 business days prior to the start of the training, the amount paid will be refunded to the trainee, less commission charged by Paypal.

B/ By the trainer

In case of cancellation by the trainer of the training or of no show by the trainer, the full amount paid upon registration by the trainee will be refunded, under the condition that the trainee informs E-Esthetica Training through an email at esthetica.rel@gmail.com  of the cancellation / no show at the latest 24 hours after the date of the training.

Partial reimbursement or total reimbursement will not be possible to a trainee coming to a training session and choosing to leave before the end, or to a trainee being excluded from a training because he does not abide by the Trainee Code.

WHAT IS THE TRAINEE CODE ?

Evident rules have to be remembered to all trainee for a successful training session for everybody. You are visiting a trainer inviting you to participate with him to different procedures in the OR. Consider that you should be this trainer and you could imagine that your participation is a difficult exercise for him and put a lot of pressure on his shoulders

We ask you to

• Arrive on time

• Be prepared for a long day

• Respect facility staff

• Do not touch patients (“we only touch with our eyes”)

• Do not touch equipment without prior authorization

• Respect aseptic conditions in the operating room

• Stay at a reasonable distance of the operating table if you are not invited by the trainer to approach the patient

• Do not overwhelm the expert with questions, especially in crucial moments

HOW TO BUY A VIDEO?

After your selection, the process is quite simple and fast! You enter on the page presenting the video course you have decided to view and click on “BUY” or on the screen presenting the beginning of the video. Most of the time, after 2 or 3 minutes of free preview, appears a screen inviting you to buy the program if you want to see the end of the video course. After one or two questions, you have to enter your credit card information on a ticket and then valid your order. Only VISA and MASTER CARD can be used at the moment. All payment will be processed and secured by INGENICO/OGONE.

As soon as your payment is confirmed you will be able to view the end of the video course. You will get also in your mail box an email with a password you need to remember if you want to come back to the teaching video course during one month.

CAN I REVIEW AN ALREADY VIEWED VIDEO?

For sure! Even if all videos are encoded and in streaming pay-per-view, you will be able to come back and view all video program 10 times and during one month after the date of your payment. You just need to enter the password mentioned in the email that you have received when your payment was confirmed and secured.

CAN I SEND A VIDEO?

For sure, E-esthetica Channel is your educational channel and AUTHORS ARE REQUIRED TO SUBMIT THEIR VIDEOS ON-LINE TO video.esthetica@gmail.com and to use Wetransfer or We transfer Plus if the file is too big.
Email us:
* The Full title of the video,
* A separate list of authors’ names spelled out with middle initials and highest academic degrees, the complete name and address of the corresponding author. This information must include an e-mail address.
* All authors’ affiliations and full financial disclosures will be listed if they exist.
* A structured abstract in English, French and Spanish, the length should be no more than 300 words presenting the video.
* The Subject and Keywords

We suggest you to send your video file in MPEG-4,720×400, 4000 kBit/s. Videos are no longer than 20 minutes in length. If necessary, copies of signed patient release forms for the use of all photographs in which they can be identified.

You have to confirm that the video has not been uploaded on YouTube, Daily motion or any other network before.
Send us also your ID picture, email contact and a short CV presenting you.

After reviewing by our scientific committee and approval, your video (s) will be edited on E-esthetica Channel
We wait for you. Join us and earn money!
Check all information by clicking “SUBMIT YOUR VIDEO

HOW TO BUY A VIDEO?

After your selection, the process is quite simple and fast! You enter on the page presenting the video course you have decided to view and click on “BUY” or on the screen presenting the beginning of the video. Most of the time, after 2 or 3 minutes of free preview, appears a screen inviting you to buy the program if you want to see the end of the video course. After one or two questions, you have to enter your credit card information on a ticket and then valid your order. Only VISA and MASTER CARD can be used at the moment. All payment will be processed and secured by INGENICO/OGONE.

As soon as your payment is confirmed you will be able to view the end of the video course. You will get also in your mail box an email with a password you need to remember if you want to come back to the teaching video course during one month.

CAN I REVIEW AN ALREADY VIEWED VIDEO?

For sure! Even if all videos are encoded and in streaming pay-per-view, you will be able to come back and view all video program 10 times and during one month after the date of your payment. You just need to enter the password mentioned in the email that you have received when your payment was confirmed and secured.

HOW TO CONTACT US QUICKLY ?

Every day satisfying you is for us a challenge and our goal is to provide you an easy access to the best contents and educational programs at an affordable price.

We know that you should encounter problems when visiting e-esthetica.com or when purchasing a video or a product and we apologize for all inconvenient and we will fix all problems as soon as you have reported them.

Let us know your problem by submitting your request to the appropriate recipient on our “Contact” page, we will answer you as soon as you have reported them.